This depends on the location of the customer and delivery service chosen:
UK: 3 to 5 working days
Rest of the world: 10 to 15 working days
These time frames are approximate and for some countries it can take longer than the aforementioned time frames due to weather circumstances, delays, disruptions, customs, etc. preventing them from delivering your item(s) on time. If your order hasn’t arrived within this time frame, please allow up to 25 working days for your order to arrive. If it doesn’t arrive by then, then please contact us and we will resolve it.
Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
You have the option of choosing an express delivery service which will be delivered faster. Please see the Shipping & Returns page for more information about delivery options.
We take great measures to ensure a high level of security when you make a payment online to us. We use a secure payment processor and transaction data is handled in a safe and secure way.
Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After the purchase is completed, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Each item that is sent out, is checked carefully for any faults or damages to make sure no faulty or damaged item is sent out to you. However, if you do receive a faulty or damaged item, we will replace the item or give you a full refund.
Yes, you can exchange items if you’d like. Please contact us with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to exchange items.